Customer’s FAQ’s

Question
What can I expect from RF Cox & Son Electrical Services Ltd?

Answer
The highest quality service, from start to finish.

Question
Are they clean tidy, will they respect my home?

Answer
They use dust sheet, everywhere. They attempt to keep mess and disruption to an absolute minimum. They tidy up after themselves some customers say cleaner than before they arrived.You hear scary stories of companies hidden charges, & you end up paying a lot more than you originally expected.

Question
How are RF Cox & Son different?

Answer
Put simply our estimates or our promises, there are only three reasons for changing the price.
1. You decided to have something extra…. another socket maybe.
This price adjustment will be agreed before we start the new socket and you’ll be asked to sign the job sheet.
2. You decided not to have something that was originally included in the price.
In this case the price reduction will be agreed and the job sheet signed again.
3. We found something that needs a third party contractor to deal with, like asbestos for example.
The last one hasn’t happened yet in 40 years but there is always that possibility.

Question
Why do RF Cox & Son Electrical Services Ltd give away smoke & heat detectors?

Answer
Because our customers mean a lot to us an their safety comes first. here are the statistics from the government web site.

There were 41,000 dwelling fires in 2008 38% (15,580) didn’t have any smoke alarms installed. 353 people died (nearly 1 a day) 37% (131) of those deaths had no fire alarm system. Another 28% (99) had smoke alarms that didn’t work (batteries removed, units removed and put in cupboards away from the toaster!! etc….) in total 240 people could be alive today if they had had smoke & heat detectors installed. Oh and by the way of those 41,000 fires 27% (11,070) were causes by electricity.

Question
Why do you install loft insulation?

Answer
We install loft insulation for free because although we are limited on how we can reduce are co² foot print, we can help our customers reduce theirs & we’ll take some of the credit…. also our customers will save money too. Did you know that on top of the loft insulation we offer the service of installing a Vphase unit which will save money & the environment.

If you still have a question that we haven’t answered please don’t be shy give us a call or drop us an email. We will be happy to answer any questions. We will even visit you for free with no obligation.